At Flour & Frost, we value your privacy and are committed to protecting any personal information you share with us when visiting our store. This Privacy Policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We may collect the following types of information from customers in our physical store:
1.1 Personal Information
- Name (if provided for custom orders or inquiries)
- Phone number (for order confirmations and pickup notifications)
- Email address (if you sign up for promotions, newsletters, or special offers)
1.2 Payment Information
- We process payments securely but do not store credit/debit card details. All transactions are handled by trusted third-party payment providers.
1.3 Store Surveillance
- For security purposes, our store may use CCTV cameras to monitor activity. These recordings are used solely for safety and loss prevention and are not shared unless required by law.
2. How We Use Your Information
We use the collected information to:
✔ Process orders and fulfill purchases
✔ Contact you regarding custom orders or pickup reminders
✔ Send promotions or special offers (only if you opt-in)
✔ Improve customer service and store operations
✔ Maintain security within our store premises
3. Information Sharing & Protection
- We do not sell, rent, or share your personal information with third parties for marketing purposes.
- Customer information is stored securely and only accessed by authorized personnel.
- If required by law or for security reasons, we may disclose information to authorities.
4. Your Rights & Choices
- You may request to update or delete your contact information at any time.
- You can opt out of receiving promotional messages by notifying us.
5. Changes to This Privacy Policy
Flour & Frost reserves the right to update this policy as needed. Any changes will be posted in-store and on our official communication channels.
6. Contact Us
For any privacy concerns or questions, please reach out to:
📍 [Insert Store Address]
📞 [Insert Phone Number]
📧 [Insert Email]