Welcome to Flour & Frost! By visiting and making a purchase at our store, you agree to the following terms and conditions. Please read them carefully.
1. Store Policies
1.1 Operating Hours
We may adjust our hours on holidays or special occasions. Updates will be posted in-store and on our social media channels.
1.2 Product Availability
All products are freshly made and subject to availability. Some items may sell out quickly, so we recommend visiting early or placing an order in advance.
1.3 Allergies & Dietary Restrictions
While we offer a variety of baked goods, including some allergen-friendly options, our products are made in a kitchen that handles nuts, dairy, gluten, and other common allergens. We cannot guarantee the complete absence of cross-contamination.
2. Orders & Payments
2.1 In-Store Purchases
All purchases must be paid for at the time of ordering. We accept:
✔ Cash
✔ Credit/Debit Cards
✔ Mobile Payments (Apple Pay, Google Pay, etc.)
2.2 Special Orders & Custom Cakes
- Orders for custom cakes, bulk orders, or specialty items must be placed at least [X] days in advance.
- A non-refundable deposit of [X]% is required at the time of order placement.
- Changes to custom orders must be requested at least [X] days before the pickup date.
3. Returns & Refunds
3.1 Perishable Goods
Due to the nature of our products, all sales are final. We do not accept returns or exchanges on baked goods.
3.2 Order Issues
If there is an issue with your order (e.g., incorrect item or quality concerns), please notify us within 24 hours of purchase, and we will do our best to resolve the matter.
4. Store Etiquette
- Please respect other customers and our staff. Any disruptive behavior may result in refusal of service.
- Outside food and beverages are not permitted inside the store.
- Pets are not allowed, except for service animals.
5. Liability & Disclaimer
Flour & Frost is not responsible for any allergic reactions or adverse effects resulting from the consumption of our products. Customers are encouraged to review ingredient lists and consult with staff regarding allergens.
6. Changes to Terms & Conditions
We reserve the right to update these terms at any time. Changes will be posted in-store and on our website/social media.
7. Contact Us
For inquiries or special requests, reach out to us at:
Company Name: Simplebuy Scale Limited
Registration Number: 77723302
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG