At Flour & Frost, we take great pride in providing fresh, high-quality baked goods. Due to the perishable nature of our products, we have a strict return and refund policy. Please review our guidelines below.
1. No Returns on Perishable Goods
- All sales of baked goods (cakes, pastries, cookies, etc.) are final and cannot be returned or exchanged.
- Once a product leaves our store, we cannot guarantee its handling and storage, so we cannot accept returns for safety and quality reasons.
2. Order Issues & Quality Concerns
We want every customer to be satisfied! If you experience an issue with your order, please follow these steps:
- Contact us within 24 hours of purchase.
- Provide proof of purchase (receipt or order confirmation).
- If the product is incorrect, damaged, or does not meet our quality standards, we will review the issue and offer a suitable resolution, such as a replacement or store credit.
3. Custom Orders & Deposits
- All custom orders require a non-refundable deposit of [X]%.
- Cancellations made at least [X] days before the pickup/delivery date may be eligible for partial store credit.
- Last-minute cancellations or no-shows will not be refunded.
4. Refunds & Store Credit
- Refunds are issued only in cases of proven quality concerns or order errors at our discretion.
- Store credit may be offered for future purchases if a refund is not applicable.
- Refunds (if approved) will be processed within [X] business days.
5. Contact Us for Assistance
📍 Store Address: [Insert Address]
📞 Phone: [Insert Contact Number]
📧 Email: [Insert Email]